SBSs
Siyophila Beauty Shabalala syomshengu
1 reviews | Active since Feb 2024
13 Jun 2025, 15:33
Claim
I am honestly not happy with the way my claim is being handled. I joined Hollard in April 2025 and paid a pro-rata , May 2025 I paid full premium. on the 2nd of June my vehicle was involved in an accident yet Hollard says for them to start repairing my car they 1st have to deduct premium for June. I am furious because of this! My policy schedule clearly states that I am covered as soon as I pay the pro rata. Now why wait for another premium to be deducted when I am already covered??? I want management to get on top of this this very frustrating and inconveniencing.
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Replies (3)0
Replies (3)
Hollard Insurance's replyOfficial
17 Jun 2025, 09:54Hello Siyophila We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number, claim number, or ID number of the policyholder.
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number, claim number, or ID number of the policyholder.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply17 Jun 2025, 09:54
Official
Hello Siyophila We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number, claim number, or ID number of the policyholder.
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number, claim number, or ID number of the policyholder.
Regards
Hollard Insure Customer & Broker Experience team
SBSs
Siyophila Beauty Shabalala syomshengu's updateReviewer Update
18 Jun 2025, 12:52Claim no: ***
SBSs
Siyophila Beauty Shabalala syomshengu's update18 Jun 2025, 12:52
Reviewer Update
Claim no: ***
Hollard Insurance's replyOfficial
18 Jun 2025, 13:00Hello Siyophila
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply18 Jun 2025, 13:00
Official
Hello Siyophila
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.