Claim dragging on for 4 months!

Lodged a claim on the 09 July 2018 with our broker. To date the Insurer has not completed repairs that their service provider has caused. Zero feedback even after escalation. Using their resolver feature - which is painful slow and does not guarantee a response or action. Hollard has appointed a Claims agency, which in turn had appointed a plumber, which has left my rental unit in a state, no feedback for weeks on end, then dishonest practices. We have repeatedly tried to get the matter resolved and the resultant damages repaired, without any success. It has been a comedy of errors from the get go. Two different claims agencies came out. Various suppliers insisting on doing the work, but no one willing to take responsibility for the damages caused whilst effecting the repair that we did not ask for. Hollard / 1CALL sent a plumber to check the repair that was done by our plumber on the geyser, they ended up doing a leak detection, damaging cupboards and tile in the process and refuse to fix this damage correctly. I cannot accept that I must accept mismatched cupboards and tiles. Pathetic service all round