Claim Delay

I logged a claim on 8 March 2023 of a hi jacked vehicle that was recovered. I was advised that the investigators will take between 5-10 working days to finalize everything. We are past the TAT they gave and they seem to be nowhere near finishing. I am contacted every other day to be asked for additional stuff, others are repetitions. This week I was calling and making follow ups only to be told whilst on the call of extra requirements.

1. They can't find the address where the car was taken. How? There is google maps that locates the area. I sent them a google maps screenshot of the area (my own initiative). 2. Two weeks after I gave them the information, I am told that they can't get hold of the police officer who is in charge of the case. I was asked to provide the case number and police station, AGAIN!! Should this information not be in my file? Should they have not gone to the police station or asked me to get the info 2 WEEKS AGO? My husband went there and got the info himself which I emailed to the person in charge of my claim....took me less than hour to do that.

3. They asked for the February report from my tracker but the car was taken on the 1st of March. I do not understand why that was asked. Such is not explained to me unless I ask.

I am really frustrated and disappointed at how this claim is being handled...its delayed for no reason. Nothing is difficult here. All the information that they request is easily available and I always send them what they ask almost immediately.

The delays and repitions of information already provided shows me that no care or attention is.

Today, I am told that they need to send in a specialist to assess the cause of the damage. NOW!!!!??? The report came out on the 14th of March, why didn't they do that then? Now I must wait for someone to come and take the car to assess it and that should take more days if not weeks.