Claim authorisation

I have been waiting for Hollard MotorXtender to authorise a claim for 3 weeks.<br> <br> First they kept giving the garage I took my car to the wrong fax no. Then they insisted the garage tell them WHY the part is damaged. The mechanic insisted he didnt know WHY. Asked them if he should lie and make sumthing up. The mechanic asked them to send out an assessor to verify the damage. They wont send out an assessor.<br> <br> This morning, after I mailed Thinus v Eck AGAIN to ask after the status of the claim, he asked ME, im not a motor mechanic, if parking on the curb could also have damaged the bearing... i ASK you... <br> Three weeks... who are these people assessing claims for vehicles and they dont know how vehicles work. Why dont they send out assessors?<br> <br> Joke is, when I tried to call to complain about how long the claim is taking... I get through to the SAME person who is supposed to be dealing with my claim!<br> <br> I have no choice but to cancel this policy. Ive had this policy for 5 yrs... and since motortech got involved its been a disgrace. Before claims were approved or not within 2 days! Im cancelling. Hollard sucks eggs.