CLAIM AND CALL CENTER NIGHTMARE

I have the worse experience with hollard insurance, i bought my son a Tablet at Game stores and the insurance policy for Hollard. I have been paying almost 3 yrs and only tried to claim only to receive the worst service i mailed them all my docs a month ago this was advised by another telephone operator now they advise i must first write a motivation to why i took so long to claim what the hell they never responded to any of my emails now i am responsible for their bad service and bad advise .

What in the world does this company want me to motivate , i pay them they ignore my claim what type of sick service delivery do they offer?

All they do as a service provider is debit bank account. They are really bad and *********** when it comes to service delivery The call operator put me on hold after i got angry with her for asking me to motivate i was sitting on my phone waiting for her to take me off hold cause she can do what she wants. I logged my claim i was never contacted .

THEY MUST BE REPORTED AS THIS CANNOT GO ON I WANT WHAT MY MONEY PAID FOR PLEASE CONTACT ME ASAP!!!!!