BS
Bilal S

1 reviews | Active since Oct 2013

30 Jan 2017, 13:38

Charged me before i accept Terms and conditions.

<p>I called last week for car insurance. I was given a premium. I agreed, while the consultant was reading the terms and conditions to me, i realised a hidden clause and rejected the cover. He told me that it's too late, i must call the best day to cancel. I did ao. Even though I didn't want the cover my account was charged. I want my money back. Please dont be *******. I didnt accept the cover.</p> <p>If my full amount isn't refunded i have the call recorded from my side too and I'm ready to take this issue to the ombudsman.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply31 Jan 2017, 09:08
Official

Hello Bilal

Thank you for sharing your experience with us and allowing us the opportunity to investigate your complaint.

We have requested for the sales call and one of our agents will be in contact to provide you with feedback.

We apologize for for the inconvenience this has caused.

Regards

Nathan Mangope

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