NS
Ngwato S

1 reviews | Active since Nov 2015

30 Nov 2015, 13:03

Cellphone insurance policy cancelled

About 4 months ago, I notified Hollard insurance of my change in banking details (FNB to Capitec). I was assured by the call center agent that they have been updated accordingly. Surprisingly every month premiums are still being debited from my old FNB account which has insufficient funds and end-up bouncing back and costing me in additional charges by the bank. I've contacted Hollard whenever this happens and to-date this issue hasn't been resolved. Today I just received an SMS saying that my policy has been Cancelled.<br> <br> Will someone in the client services have a look into this matter urgently? I am so tired of calling the call centre and having to deal with *********** staff members.<br> <br> Frustrated Client<br> Isaac Se***a

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Replies (1)
Hollard Insurance
Hollard Insurance's reply30 Nov 2015, 15:36
Official
Hello Ngwaza,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.


Kind Regards
Lynne Lawrence
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