cellphone insurance claims

<p>hello Peter I am so unhappy with service I got from hollard, since last year August 2015 to date I am still waiting for my claimed handset from hollard. I have phoned ,email and phone again and again but to no prevail. One time they did not receive my claim, and then my clain did not my ID, then it was the access POP they could not get, then they were out of stock and now their phone keeps on cutting during the conversations and they do not even bother to call back, whatever happened to going an extra mile when dealing with clients. I phone them almost everyday which is costly as I use a cellphone to call them and they do not even bother calling back nor even respond to emails. worse of it all since I claimed the insurance to date they are still deducting the premiums every month they do not miss, what am I paying for because the insured phoned got lost and they did not replace so what am I paying?</p> <p>i was just on the phone with them and the R30 airtime got finished before I could finnish the conversation with them, they di not call back so it means I must again buy airtime and call them and again get cut off. until when? no this is very brutal. please help me!!!!</p> <p> </p>