Cellphone Insurance Claim ***

<p>Good Day,</p> <p>My name is Boitumelo Manyala. I have cellphone insurance on my Edgars account which the underwriter is Hollard (Finrite). I claimed for my phone on the 8th November 2016 after it was ******. A week later they tell me that the claim was declined because they didn’t deduct the insurance money for the November month. When I called the insurance collector they said they stopped my insurance on the 30th October 2016 without my knowledge. I kept calling them and they told me the issue is being escalated to Hollard. A week later around the 23rd November 2016 I was told by an agent (I think the name was Zanele Zitha) to pay R835 in order for the process to take over again which I did. I waited for another week thinking they are processing my documents only to find out that I was fooling myself. I called again on the 5th December 2016 and spoke to Casandra Moyo and also said they escalated the issue to Hollard Manager to come with a conclusion. I checked again on the 8th December and spoke to Bridget Meyer and she ended hanging up the phone on me. As desperate as i am i called again and was assisted by Terry-Anne Thompson but didn’t get to the solution. My question is why did they stop my insurance without my knowledge whereas I’m the person who signed for it??? I want my phone or they better give my money back......</p>