Cellphone Insurance Claim

<p>I lost my cell phone on the 5th of November, I then proceeded to Blacklist and went to get a affidavit from the people and sent everything to Hollard Insurance. I was then told to deposit R300 so that they can process my claim which I did on the 12th of November. I did not hear anything from them regarding my claim so I contacted the call centre and was told that my claim is being approved and once that is done they would deliver my phone. Today is the 21th of November and still havent heard anything from hollard and so again I contacted the call centre and waited on the line while the consultant was checking my claim only to get told that my claim has just been approved and they will deliver my phone in the next 5 working days. I hate how I have to chase after you for my claim like Im the one whose owing you. I cannot wait any longer. Please deliver my phone this week or return my money that you have been debiting me.</p>