Cellphone insurance

I am getting irritated by the service that I am receiving from CellC and Hollard insurance. Each month I make sure that I pay for this insurance I don’t even owe you, I have a contract with CellC insured with Hollard. My phone was ****** and requested for the device to be blocked on the 30th June 2022, yet CellC consultant that assisted me on that day did not do her job. The devices was blocked after 6 days, the Hollard requested me to send motivational water stating why the device was blocked after 24hours which I did explained and yet requested Cellc to do that as well. I believe that you were supposed to work on my case ASAP I should not wait for your turn around time since it was not my fault that the device was not blocked as soon as it was ******, I reported it on time now I have almost three weeks without having a phone as if I was not paying for this phone.