Cellphone Claim

On Monday 30 October 2017, I explained to my broker that my phone is damaged and I needed a new phone asap as I have a 5 year old in day care and I work from my phone. They advised me to buy a new phone and that HOLLARD would do a “cash in lieu” on the insured value of the phone.

I now had to contact Hollard direct where the claims consultant advised me of the claim number (for the first time) and also that a damage report was needed as apparently if the phone is repairable, they will not pay the full amount I spent on the new phone?????????? THIS IS NOT WHAT I WAS TOLD.

This claim is SO little and I am not happy, I had to be transferred to 5 people when I contacted Hollard.

My phone is insured for R11’300 and I spent about R8000 on a new phone. I want to be put in the same financial position that I was before the claim occurred as this is what I pay a premium for?

I am not going to hesitate to take this issue further!