RM
Rebecca M

1 reviews | Active since Aug 2017

10 Aug 2017, 13:47

Cellphone

<p>I fell and my phone fell into water and now I am told it doesn't cover water damage. There is no such thing under exclusions and they are telling me the consultant gave me the old booklet. So whose fault is that... I have a signed contract and under terms and condition there is nothing stating it exclude water damage</p>

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply10 Aug 2017, 14:55
Official

Hi Rebecca

I am sorry that your claim experience prompted you to contact us with a complaint. I apologise for the inconvenience caused.


your dispute has been escalated to our claims administrator for urgent investigation and feedback on outcome will be communicated to you shortly.


Kind Regards

Nathan Mangope