Cell phone claim not attended

Item: Hollard Insurance
Rating: 1
Author: Oscar M

Lost my cellphone and made a claim at Edgars highveld mall on the 06th May 2018 to date i havent got any feedback interms of the claim. Sphiwe fromEdgars said the is a blue code i must go to the customer service to check and clear it but when i got to customer service the was no code blocked. I get the feeling that my claim is being ignore or getting any attention.

its over a month now and still no feedback

Helpful (0)

Replies (2)

Hollard Insurance's replyOfficial

20 Jun 2018, 15:35

Hello Msikabob

Thank you for contacting us.

I am sorry your experience prompted your to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Hollard Insurance's reply20 Jun 2018, 15:35

Official

Hello Msikabob

Thank you for contacting us.

I am sorry your experience prompted your to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Oscar M's updateReviewer Update

29 Jun 2018, 14:40

Still not pleased with the response, the insurer is trying by all means to make pay for more excess instead of the R500, i have to pay cos when they lost my phone i had to pay R1500 as excess. then when i took out a cover for the new phone they want me to start paying a minimum of R1000 but its a new claim on this device which i have to pay R500. This insurer its a ****

Oscar M's update29 Jun 2018, 14:40

Reviewer Update