Cell Phone Claim

I lost my cell phone on the 13th of May and immediately went to Edgards to put the claim on the 14th of May, I was told to wait for a call in 2 weeks it's been a month i have never received a call from Hollard. Today on the 29th of June I called them to check how far is the insurance claim all the lady could do was to write an email to another department and told me to wait for their call for another 48 hours., they continuing to deduct money from my bank account but they can't even help me. I will not even advice anyone to take insurance from Hollard i have learned the hard way. How long must an insurance claim of R3000.00 take? How long? To all new people looking for Insurance, run away from Hollard they are a ****.