Cell C Csurance claim

My cell phone contract are with Cell C and their insurance are underwritten by Holland Insurance. Never ever take insurance that are underwritten by Holland. This is the second time that I have the worst experience with getting my device fixed I've been at this since March 2018 and to date my phone get return to me with. Cell C Csurance called than the claim form was not there, than in April my ticket ID was not there, yesterday I received my phone back and it still was not fixed with the reply "Csurance Quote Unanswered" if this are not sorted within one week I will have to report this to the FSB and they are right next to my work in Garsfontein.