Car Insurance claim

I've made a claim on the 3rd of November 2023. They then told me that they're going to get back to me after 10 days.The 10 day has passed they are not communicating with me.I called them yesterday they said they're going to send me an email by end of business yesterday or today. I called them again today morning they said that they're going to send me an email before end of business today and they haven't sent anything..There's no communication from their side I am the one who's always calling sometimes when I call them they say that they will get the person dealing with my claim to call me but she doesn't call me.It would be better if they were communicating with me but they aren't even communicating with me.