1 reviews | Active since Mar 2014

23 Mar 2016, 15:29

Cant Claim

I go to the pound & all is in order with my car, they finally get the car to the panelbeaters & they sort out things with Hollard, I go look at the car at the panel beaters, all looks good, so I forget about it & a month later they call me & the car is ready. I make arrangements to go get my car, pay the access & get told Hollard won't cover the gear lock that was messed up when they stole the car, finally drive home, just to find the gears where not repaired, hardly no 1st, 3rd or 5th gear & they just jump out for no reason & when pulling off, the car starts shaking. Get home, pull into the drive way & suddenly a loud snap, got no gears. Look through the car, wrong wheel spanner, no triangle, one light not working, front bumper coming off & things missing out of the car, that was there before. I simply want between Hollard & the panel beaters to fix the problems & get the car right, as it doesn't take a month to change 2 wheels, remove a gearlock & change the ignition & locks. I don't pay insurance every month to do nothing! So they must come tow my car back to the panel beaters & fix the problems or I'm canceling!

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Replies (1)
Hollard Insurance
Hollard Insurance's reply24 Mar 2016, 11:06
Official
Hello ****kyGarfield,

Thank you for notifying us of your experience with our claims department. We are sorry to hear about your recent unfortunate incident.

We sincerely apologise for the inconvenience and frustration cause.

We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.

Your complaint has been referred to our claim manager for urgent investigation and for contact to be made with you.

Kind Regards
Lynne Lawrence
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