Cannot get a response after 2 weeks of waiting.

Initially the service was phenomenal after I crashed my car into a pillar and had to call through for insurance, everything ran smoothly and I was told that within 48 hours of have damage assessed I would know if it was approved. I had the car assessed on a Wednesday and only after 2 phone calls and a week later did I get a message stating it is on fact approved.<br> <br> Great now what? I then called and was told they can't help me, I must speak to Unadi who I dealt with originally but they'll get her to phone me! It has been 3 attempts over two weeks and still absolutely no response.<br> <br> The attitude you get from the service now is that I'm impatient but I just want an answer as I don't want to drive with a ding in my door for forever!