CN
Cheryl N

1 reviews | Active since Dec 2019

02 Sept 2022, 09:07

Cancellation of Insurance

I have a household and car insurance with Hollard since Oct 2021. In April this year I was involved in an attempted hijacking. My vehicle was shot at and damaged. Hollard payed me out for the damages, as the service provider could not repair my vehicle within the time. On the 1 Sept, I received an email via my broker to say that Hollard is giving me 30 cancellation on my policy. The reason for the cancellation was due to the fact that my claim was higher than the amount that i have paid in premiums. This is such a ****py excuse to cancel a policy. What about things like access, raising the premiums amount, me not claiming for the next how ever long????? Mind you during all of this Hollard has not made contact with me once. Everything is getting done via a broker. I want someone from Hollard to call me back so that i get a proper explanation of why my insurance is being cancelled without any feedback or communication from their side!!!!!!!!!!!!!

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Replies (3)
Hollard Insurance
Hollard Insurance's reply02 Sept 2022, 09:30
Official
Hello Cheryl
 
We are sorry that your experience has led you to contact us with a complaint.
 
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
 
Regards
Hollard Insure Complaints 

CN
Cheryl N's update05 Sept 2022, 14:13
Reviewer Update
Dear Hollard. I have logged a complaint on your website. I have inboxed your facebook page, but I am yet to get a response. Do I need to blast my complaint all over social media for a response from your company. Bear in mind.... when it is time for my installments to be paid, there is never a delay. Yet it takes you so long to respond to a customers complaint???????????
Hollard Insurance
Hollard Insurance's reply05 Sept 2022, 16:13
Official
Good day Cheryl 

We are attending to your complaint. 

We apologize for the delayed response. 

Regards
Hollard Insure Complaints