can't full fill

Finrite just can't fullfill,I have been struggling,phoning every day to get them to replaced the phone which I was told the insurance have aprove me to get any phone of amount R28000 yet finrite are choosing which I can get,the phones they choosing for me are way less my original phone specs and price.I have tried to choose several phones of my choice such Galaxy prime,galaxy grand neo plus and galaxy j5,their respond was either phone is not instock or the phone price is higher done what I'm covered for.with the j5 I was told the phone is R3000, I suggested to pay difference of R200 but still they seemed not interested.I was told they have their own phone prices for example I have chosed the grand neo plus which is R2500 on the market but their price is R2900 +.is this the way they rip our money we worked for.to end this,I want Hollard to pay out so I can go get a phone of my choice or finrite must get me what I want which is Galaxy grand prime,galaxy J5 or Grand neo plus,all dual sim.<br> <br> Regards<br> <br> Orphan