Call centre ignorance

<p>I tried submitting a claim with Hollard two days ago and it has been a nightmare. I have been transferred to 19 DIFFERENT PEOPLE. No one knows what is going on or half the time they are simply not interested in helping you. I have also had the phone put down on me numerous times. How can I pay my monthly debit order without fail yet when I need service it is IMPOSSIBLE to get??? From the various answers I have been given it sounds like they have put the personal liability claim under vehicle insurance. When I try and explain this to the fools behind the phone not a single one can grasp it. It still has not been sorted out BECAUSE NOT A SINGLE ONE OF YOUR PATHETIC EMPLOYEES KNOWS TYHEIR BOTTOMS FROM THEIR FACES. I WANT THIS SORTED OUT BY COB TODAY. THERE WILL BE MAJOR CONSEQUENCES FOR MYSELF IF IT IS NOT AND BELIEVE M,E YOU WILL NOT ESCAPE THIS. MAYBE ITS TIME TO SWITCH.</p>