C-surance not releasing my phone

<p>Good day,</p> <p> </p> <p>I am a c-surance customer, and I am still awaiting a replacement device from c-surance. </p> <p> </p> <p>Initially, my phone was approved and was scheduled for delivery by Finrite Administators C-surance, but Hollard C-surance took over the services and I still hadn't received my device. A month ago Hollard requested that I resend all the documentation so they can process my request, which I did. </p> <p> </p> <p>Everything was approved and I was informed that they are waiting for the go ahead from head office to approve the request then they can send me my replacement handset. This was sent to me in an email about three weeks ago, to this day, they are still waiting for feedback from head office. This is totally unacceptable, these people do not even know if I have another cellphone to use or not, they definitely do not care. </p> <p> </p> <p>My premium payments have been paid timeously til today, but this is the sort of service I receive.</p> <p> </p> <p>I thought this company would be different, I guess I was wrong. A different insurer is required.</p>