C surance Finrite cell phone assurance

<p>I have handed in my son's faulty cell phone at Cell C first. It was send to the repair centre for evaluation and repairs. They informed me that the phone cannot be repaired. The Cell C consultant at the Tygervalley Technical kiosk has send the cell phone with all the relevant documents to Finrite/Hollard. I have not received a sms,phone call or an email from Finrite. Even after the Cell C consultant contacted them. On Monday, month later, I contacted the Cell C CEO office and even after they contacted Finrite Hollard on my behalf I have not received a sms a phone call or an email.</p> <p>This is unacceptable and this is not as per the TCF Act.</p> <p>Natalia </p>