Business Insurance lack of actual cover when needed.

I'm deeply disappointed with the service. Despite having comprehensive business insurance with you, your attitude towards clients and their coverage is disgraceful. I have accidental and resultant damage cover for my business, yet you deny any liability and refuse to even consider helping. The broker has given me all the feedback only when I demand it and it’s always we can’t help because of some excuse. I took out this insurance making sure I had cover and now you just say no because of this or that reason.

The reasons are pathetic and I may as well not have the cover as no matter what I say it’s no.

I have a big insurance claim now that has taken almost two months to say no and no and no.

This can destroy my business and I feel I have been **** to to sell a product that doesn’t actually cover me.