Building insurance claim

I have submitted a claim on18/01/2016 for the roof which has damaged for my house,but till today there is no progress.I have to make a follow up call every now and then and always get the same story which says they did not receive a report from the contractor***en/Wayne) and when I call the contractor he will always refer me back to the insurance.my insurance is Ooba and it is underwritten by Hollard.I am so fed up as I have been taken from pillar to post every time,and my house has a damaged roof,and I have never defaulted on any premiums.<br> <br> How long does it take for this insurance to fix the roof,Why am I the one to waste my airtime and energy to call this people,why arent they calling to give me progress,I am suick an tired of this insurance