bring my premiums back and go to hell with your *** service

i bought a tablet through edcon and insured it through hollard and was lost , I tried claiming for it however the police station couldn't give me an OB number because I didn't have the itc number from Vodacom reason for that Vodacom couldn't block my number as there were 2 other user using the same number and only 1 profile pulling through and which wasn't mine , I went back to let Edgars know they then phoned and asked hollard what will be required I got all documents sorted and were sent through ,they then came back asking for another affidavit stating everything I went and got a new one and asked I get a letter from Vodacom stating they can't block my number which I did and docs were sent I went up and down for 2 weeks gathering docs required ,I followed up with Edgars they told me hollard still wants an itc number which I can't obtain and Vodacom stated on the letter I then phoned hollard myself numerous times and was told claim escalated to underwriters to make a decision after explaining my predicament to a number of people there and kept hearing the same story its escalated after 7days they phoned and was asked for the same thing I explained and provided documents for and was told my claim wont be processed until I get the itc number which I can't then was told I must go to Vodacom for the 10th time and phone them when I'm there so they can explain to them why they can't block it yet all the details are noted on the documents sent , I was then told I must go again to the police station to get an affidavit why they don't they want to give me a OB number yet they keep calling me their "client" {bull****}. till to this day my claim hasn't been resolved and my time has been wasted going back and forth to be treated this way yet I still have to make premiums. since end August till to date they are not bothered , pathetic service