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bezeileen B

1 reviews | Active since Apr 2017

22 Mar 2018, 09:53

Breach of contract

We've been a client since 2004. In April 2018 we were inundated with calls from different people claiming to be from Hollard. Our policy expire 1 April 2018 because Hollard doesn't support it anymore. We thought it was a ****, but receive written notice of same. Also a new schedule for the replacing policy. The info & conditions in the new schedule don't reflect our current policy at all. We lodged a complaint - Hollard Complaint Reference:HOL-17406-03 18. Shylet Mhizha called us on 7 March and told us she would look into the discrepancies and reply by e-mail(Which is our preferred communication method). We have not heard from her since. This is a breach of contract where the aspired sales people haven’t even tried to replicate our insured info. Our personal information don’t match 100% The residence, cars and caravan/trailers info don’t match. The sums insured don’t match The coverage doesn’t match. The inception date changed from 2004 to April 2018

I received quotes from other insurers with monthly premium less by over R1000-00

Very unhappy with Hollard

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply22 Mar 2018, 11:17
Official

Hello eileen-potgieter-bezuidenhout

Thank you for contacting us.

I am sorry you have heard nothing regarding the discrepancies on your policy.

Our team will be in contact with you regarding your policy.

Kind Regards

Lynne Lawrence

***

bB
bezeileen B's update28 Mar 2018, 16:05
Reviewer Update
I have sent the following to 3 e-mail addresses at Hollard " Hi Again I have not asked for any changes to my policy. (See highlighted script) As Hollard has force stopped my current policy with effect 31 March 2018, I have issued a stop debit order to my bank I suggest you do same I am not happy with the one sided cancelling of my current policy and a quotation that is not comparable I am therefor declining your quotation for a new policy with this notification I am sorry that a working relationship of nearly 14 years have changed so abruptly Regards JJ Bezuidenhout " ........... and still Hollard replies " Hello Mr Bezuidenhout We will collect your first premium of R3043.23 on 03 April 2018. If you want to talk to us, please reply to this email or call 0860 123 EASY (0 ********** ). Kind regards Hollard Easy - Policy Services " Are the people at Hollard talking to each other / reading my e-mails at all / understand English ???????????? You have given me notice on my current policy and quoted on a new one. I have declined your quotation