Brand name, poor services

I've joined Hollard on 01 Oct this year (moving from AA) as what they've offered for the same limited vehicle insurance was a better dear, but guess what! I am almost regretted this move.

Since my join, never received my Package (supposed to be member card/papers and the Don't-Tow stickers). I am still waiting? 3 months?

I've only requested an ER help when my car battery went flat and simply seeked a jump-starting. Tried to call every number on the email copy of my policy and after almost 2 minutes of waiting and auto-Ads messages the line terminated. Had to recharge my phone with almost R100 airtime till one number (probably X5 trials) was a success. The lady on the other side (with very noisy background: people talking about the lunch meal and loud chat and laugh) was very poorly trained. Unlike when I was with AA she never asked if I am OK, she never took my number in case the line break, and she barely heard me due to hear colleagues lunch party. Although the perosn dispatched managed to arrive (after 40 min+) and did helped in a professional manner, I am still shocked that Hollard's business is that poor.

To pay less - these days - is to gain more and not the opposit. I was looking forward to upgrade my current policy but due to such poor call-centre service and NO package delivery I am pretty sure this is never a smart move.

Prof Irhuma