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Stef T

1 reviews | Active since Jun 2016

09 Jun 2016, 13:39

Beware of Hollard's Dental Insurance plan with Edgars - no contract after 6 months of paying!

<p>Having been talked into a Dental Insurance plan telephonically by Edgars & Hollard, despite their promises, despite dozerns of phone calls and emails to both, I still dont have a contract 6 months later, although they have been deducting the monthly installment every month. I have been paying for a useless dental insurance plan. When I call them, the one always says I have to phone the other, and I end up listening to switchboard music and ads for up to an hour while getting transferred from one useless consultant to the next. If you phone Hollard Sales they answer immediately; if you phone their Claims / Admin, you waith 40 minutes before they answer. Pathetic!</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply10 Jun 2016, 12:26
Official

I am sorry that your experience prompted you to contact us with a complaint.

I apologise for the inconvenience and frustration not receiving your contact has caused you.

Your complaint has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly nto confirm your details and send you your contract.

Kind Regards

Lynne Lawrence

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