Better technical support to remote-workers needed please

My geyser sprang an unexpected leak - in winter - in lockdown. I finally got through to Clementine, the first Hollard operator. She is also working from home and clearly having some technical difficulties. There were long (3 minute) silences on the phone while I waited in vain. I caught every 3rd word - so much for getting the call recorded! I advised her I would end the call after 1 more minute if she made no sound. I ended the call. My second call to the call centre was dropped. Come on Hollard! You are one of the big insurers, I expect you to give your operators better technical support at home. A customer should not have to make THREE calls and waste 45 minutes to register a simple claim. Let's see if the plumber manages to call me in the next 2 hours. I have very low expectations so far....