Best service By Innocent Thekiso

I cancelled my policy on the 17 of January and asked for a cancellation later and I was told that after the call I will receive via email. I did not receive the cancellation letter after more than a month later I visited the protea glen branch and asked for a cancellation letter again. The Lady promised me that I will receive it on Wednesday morning the previous week, I didn't receive it and visited the branch again on Wednesday. I was told that I will receive when I am done with my shopping, to no avail. On Thursday I called the Hollard call centre and I was assisted by Kedibone who informed me that they do not issue cancellation letters at this point I was confused, because the call centre agent that I cancelled with promised to send me one as well as the Lady at the protea glen Branch. I asked for a supervisor, I was transferred to Innocent Thekiso, who patiently listened and apologised. Innocent promised to send me the cancellation letter which he did before the end of business on Thursday. He resolved a query that took over a month in less than one day. Innocent you are a star keep shining bright. Thank you very much