been waiting for 7 months to process my claim

<p>About 7 months ago, I logged a claim for my cellphone to be repaired...I completed all necessary documentation and was promised that couriers would come and collect the phone from my house. I offered to drive and drop the phone at a store for them to collect but they insisted that they will collect from me.</p> <p>Since then, I have been doing follow up weekly and the call centre makes me hold on for very long, sometimes up to 30 minutes. I am still sitting with the phone, no one knows what the hold up is. I am still calling every week for updates and the same story is told to me week after week..."we will collect it in a day or two"</p> <p> </p> <p>However, they collect their premium faithfully month after month from my account without hassle.</p> <p>I am so fed up with Hollard insurance!!!</p>