CR
Carol-Ann Russon

1 reviews | Active since Nov 2015

01 Nov 2015, 13:41

BE WARNED!! USELESS INSURANCE!!!!!!

I was a victim of a car jamming incident and Hollard outright refuse to consider the claim, just repudiate it and refer you to their policy wording!<br> What is surprising is that Hollard does not even consider your claim history so regardless that I have had insurance in excess of 20 years and have barely had any claims they are not interested.<br> Their representative, Valencia was quick to tell me how people claim dishonestly when they removed the items from their vehicles themselves! Disgusting attitude! Everyone is treated as dishonest.<br> <br> Following this incident I have done plenty of research as to what other insurers would do in these circumstances and most others would have negotiated a compromise, but not Hollard!<br> <br> Do not give your money to these people in the mistaken belief that you will be covered in case you may ever need it! Happy to take your money as long as you are not claiming! Be warned, rather insure elsewhere!!<br> <br> <br>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply02 Nov 2015, 09:47
Official
Hello Argentina15,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims manager for urgent attention and contact will be made with you shortly.


Kind Regards
Lynne Lawrence
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