KJ
Keith J

1 reviews | Active since Mar 2009

08 Jun 2023, 08:17

Be warned

I am very disappointed, My car hire comes to end and on Friday and I still have no car, apparently the panelbeater cannot get the parts and now I am left without a car to get to work and will not have transport. I will now have to get to work by Uber which is unfair and is now going to cost money that I don't actually have. You guys are not doing your job and not pushing the panelbeater for answers. It is unacceptable that there is no eta and what is the point of paying car hire premiums. I am warning people who read this to think twice about taking the car hire option you still have to pay a hefty deposit which has all kinds of terms and conditions attached to it. It is pointless if the your car is going to take 3 months to repair and you only have car hire for 30 or even 45 days. Just not acceptable.

0
Replies (4)
Hollard Insurance
Hollard Insurance's reply08 Jun 2023, 10:02
Official
 Hello Keith

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

To further assist you please can you provide us with your policy number, reference and/or claim number. 

Regards 

Hollard Customer & Broker Experience Team 

KJ
Keith J's update08 Jun 2023, 10:06
Reviewer Update
Good day

Policy number PUD06721/ PUM11392

Thank you and kind regards

Keith
Hollard Insurance
Hollard Insurance's reply08 Jun 2023, 10:47
Official
 Hello Keith

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience. 

Regards 

Hollard Customer & Broker Experience Team 

KJ
Keith J's update08 Jun 2023, 10:55
Reviewer Update
Well I hope its sooner than later because honestly when they quoted on available parts and tomorrow is D-Day for me. Perhaps I need to ask my broker to look for a company that actually cares. I see that I am not the only complaining especially about the panelbeater concerned.