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Antoinette G

1 reviews | Active since Jan 2018

11 Jan 2018, 13:36

Bad support and feedback from Hollard

I received an letter from Hollard informing me that my Hollard wealth solution policy is matured ( policy no: ********** ). I was asked to contact them, which i did on Monday, 8 January 2018 at 8:23 AM A consultant helped me with the correct paperwork witch needed to be completed and also a e-mail address to were i have to send it to. including the reference no (wf_ ********** 53)

Since then i have battled to get feedback. Today 11 Jan 2018, i was transferred 9 times to different consultants all which cannot give me feedback and they transferred me back to one-another. I also received the following no ***to the claims department - but to no avail.

i also received a e-mail to say they need more info on the is wf_ ********** 53. it is unacceptable that no body can assist me and they are rude as hell!!

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Replies (3)
Hollard Insurance
Hollard Insurance's reply11 Jan 2018, 15:19
Official

Hello greybeah

Thank you for bringing this to our attention.

I am sorry you have been battling to get feedback on your claim.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

AG
Antoinette G's update15 Jan 2018, 07:07
Reviewer Update
How disappointing - I received feedback on the 11 Jan that they will contact me, but until this morning nothing has happened - they react fast to negativity but slow to actual doing something about it. Well now i have to go to the ombudsman (my tel: ********** 624)
AG
Antoinette G's update24 Jan 2018, 12:11
Reviewer Update
3 weeks and still nothing. I followed up this morning. guess what - they claim no documents received and i send it to the wrong e-mail address. the joke is they gave the e-mail addresses. this is really #$^%^&^&*(* bad and disappointing. it seems there processes is not in place.