SL
Sarita L
1 reviews | Active since Jul 2019
09 Mar 2020, 11:07
Bad service,***********
I submitted a claim on the 19 February 2020, they send an assessor on the 3 March 2019, I had to call to know the outcome, it was for a roof that leaks when it rains, the assessor claims its maintenance, I purchase the house in June 2019, how can this be maintenance,can someone please give me the details of the ombudsman, I also send an email to Hollard ,no response
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Hollard Insurance's replyOfficial
09 Mar 2020, 14:22Hello Sarita
Thank you for bringing this matter to our attention.
We have escalated the dissatisfaction of your claim outcome to our customer resolution team. One of our agents will be in contact with you and will also provide you with the dispute channels available should you still wish to take the matter further.
Regards
Hollard Group Complaints Team
Thank you for bringing this matter to our attention.
We have escalated the dissatisfaction of your claim outcome to our customer resolution team. One of our agents will be in contact with you and will also provide you with the dispute channels available should you still wish to take the matter further.
Regards
Hollard Group Complaints Team
Hollard Insurance's reply09 Mar 2020, 14:22
Official
Hello Sarita
Thank you for bringing this matter to our attention.
We have escalated the dissatisfaction of your claim outcome to our customer resolution team. One of our agents will be in contact with you and will also provide you with the dispute channels available should you still wish to take the matter further.
Regards
Hollard Group Complaints Team
Thank you for bringing this matter to our attention.
We have escalated the dissatisfaction of your claim outcome to our customer resolution team. One of our agents will be in contact with you and will also provide you with the dispute channels available should you still wish to take the matter further.
Regards
Hollard Group Complaints Team