Bad Service when cancelling Hollard Insurance & more than 14days waiting for my refund

<p>Dear Peter,</p> <p>I took up a car insurance policy from Hollard Insurance since I have seen that Hollard is and I quote “Hollard Insurance is South Africa’s largest privately-owned insurance group. I also quote a saying on their</p> <p>website “Insurance is a serious business and we take what we do very seriously. We’re also good at it, but we don’t take ourselves too seriously”. What exactly do they mean with Insurance is a serious business</p> <p>and they are serious about what they do, but then they say they don’t take themselves too seriously… Should I have gone through everything before I made the decision to take up insurance with Hollard, cause</p> <p>after my reasoned experience with Hollard, I am very disappointed in the people I spoke to at Hollard. I am a prepaid cell phone member and when Hollard asked me to contact them if I am not happy with</p> <p>my policy that is just being updated and my premium that is being pushed up, then I expect to speak to a person, not listen to a voice recorder for more than 15 minutes at a time with nobody answering.</p> <p>This happened more than 5 times. I then mailed an e-mail to ********** to cancel my policy with a read/receipt. My e-mail was opened on 21 November 2016 at 9:56am and I didn’t receive any response.</p> <p>I left it and when I kept receiving sms notifications that my premium was going to go off and I tried to get hold of somebody at Hollard and nobody answered, I went to my bank and asked them to stop the debit order</p> <p>from going off from my account and the bank tried to stop the debit order. The debit order still went off on 01 December 2016 for R659.61. I called again on 02 December 2016 and could get hold of anybody when I decided</p> <p>to send my name and cell number for “new insurance” and then they called me. That’s the only time I got hold of somebody to cancel my policy. This person had a lot of questions and even offered to give me information when</p> <p>I told him that I already took other insurance from another insurance company. He told me that they get a list of insurance companies that show their success rate on pay outs and complaints to assist me to stay with Hollard.</p> <p>I personally think this is very unprofessional and not very legal in my point of view, but I am not a lawyer in this regard.</p> <p>Today is 15 December 2015 and I have called Hollard again to find out when I can expect my funds. I spoke to Nobuzwe Pikoli who told me that the transfer was done and that I need to give it another 10 Days and follow up again.</p> <p>I work with finances every day of my life and have never heard of a transfer taking from 02 December 2016 until 15 December 2016 and then I am told the transfer was done, I should give it another 10 days and follow up again then.</p> <p>I will never advise anybody to take up any kind of Insurance with Hollard ever ! </p>