Bad Service towards Third Party Claim

I am so disappointed with Hollard STI. We have since submitted the Claim for the Third Party since August 2022 even today as I am typing this complain, the Third Party still did not receive the payment. The service is very bad the Consultant does not have willingness to assist. The policy says it covers Third Party but here I am they are failing to process a payment of around R12 000 to the Third party, what will happen if the Claim is for more than R200 000 maybe. I cannot recommend this Insurance to anyone.