EH
Erika H

1 reviews | Active since Oct 2019

01 Oct 2019, 10:19

Bad service to our consumer rights

Be aware of brokers and insure companies specifically Hollard. They are quick to sign you up, advise you to claim when necessary. When you experience really unfortunately incidents like us, in a short time span, you are on your own and is declared high risk. The insured does not get support and the correct advise and assistance. Insurance companies forget many years ago where we could have claimed but did not, where we actually lost ****** items and did not claim. So reacting on their advise we have claimed for two motor vehicle incidents which have happened on dirt roads which were in a bad condition, not our responsibility??? and a claim for theft and breaking in, claimed for lost and ****** goods, we should be glad we are alive, really?? We comply to their security standards, Hollard signed us up. Hollard informed us that they are cancelling our policy and they are flagging us as high risk. We claimed on their advise, and now throwing us down the drain. Hollard also deducted money via debit orders on unauthorized dates which now reflect bad on our names.

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply01 Oct 2019, 11:07
Official
Hello Erika Hendrikse

Thank you for contacting us.

I am sorry your experience prompted you to contact us with a complaint.

Please provide me with your policy number and details of your broker to enable me to investigate

Kind Regards

Lynne Lawrence
***
EH
Erika H's update01 Oct 2019, 11:24
Reviewer Update
Good day

Policy number ***, Carmen broker services.
EH
Erika H's update02 Oct 2019, 09:24
Reviewer Update
Force of nature, instant lightning, our neighbour's small holding was set a light, fierce winds driving huge flames towards us, hook up the fire fighter motor to fight fire, have to drive in the dark fighting fire, car scratched, have not had time to assess car, busy sorting out horses and stables. What will Hollard do to assist us?