BAD SERVICE THE SECOND TIME FROM HOLLARD

I submitted my 2 phones for repairs on the 30th/09/2019 at Edgars Soshanguve Crossing so that they can send for me to HOLLARD for repairs. The month of October went past without HOLLARD letting me know that I have to pay access fee first before they coud send my phones for repairs, I had to call HOLLARD for the status of my phones and that was the only time that I've spend almost an hour on the phone with a consultant because that was the only time that they attended to my queries and on top of that, out of all my debit orders, they are the first ones that debit my account, they don't even waste a second. It is now the 18th/11/2019, and when I call customer service today, I was told that my phones are still at repairs department so I don't know how many months I must wait for my phones to get fixed. The same thing happened in 2015 when I claimed after my father passed on, I had to bury my father whereas HOLLARD was giving excuses, they paid a month later after a buried my dad. The service from HOLLARD is very disgusting, I just hate what it's doing to their clients because according to them, their customers are just idiots!!!!