bad service rendered by hollard maponya mall branch.

I would like to share my bad experience with Hollard life Maponya mall branch. DS Shembe , my late mother had an investment with them several years back and she passed on in 2010. A month or two ago , we decided to claim for our money as I am a beneficiary along with my two siblings .A consultant gave my brother the requirements . That is the death certificate , ID copies of the claimants , bankstatement of the claimants , investmant claim form and affidavit were sent and then now they need a letter from the council , now the counsil has requirements for him to issue out the letter . WHAT DOES HOLLARD WANTS FROM US , THE MONEY IS OURS AND WHY MUST WE SEND LETTER FROM THE COUNCIL , I MEAN THEY ARE A BIG COMPANY , WHY CANNOT THEY VALIDATE ON THEIR SYSTEMS THAT WE ARE THE ONLY CHILDREN OF LATE SANDRA AND PAY OUR MONEY. This is a bad service rendered , documents are called by drips and draps . This is uncalled for .