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Shari-yenta Bowman

1 reviews | Active since Jan 2016

27 Mar 2018, 12:51

Bad Service on a first time claim !

Good Day

To whom it may concern,

Please take note, that the below complaint is in connection with the poor service delivery that I have experienced to date. A claim was recently put through for 2 cellphone devices, listed below: - Samsung Galaxy tablet lite - Samsung Galaxy A3 It was then communicated to me, that in order for my claim to be processed, I needed to open a case, which has been done. Case number and affidavit, ITC reference number had been submitted, to show proof of the blockish. I was then instructed to send through necessary documents. Over above this, an excess amount would need to be paid for both devices. - Samsung A3 – R514.90 - Samsung tablet – R250.00 Upon following-up with my claim, I was told that a screen short of when last the SIM Card has been used would need to also be submitted.

I take issue with this request, as the SIM card is not insured under my plan. And I will be required to pay an excess amount for the SIM swop. Please explain the relevance of the above request, as I am unsure of the importance of the screen shot, unless the SIM swop will be covered.

I have never claimed, before on this insurance plan, which I have been on for the past 17 months. This is the first claim that I put through. And I am experiencing great difficulty in trying to get to a resolution. It is also unclear to my cellphone provider why a proof of when the SIM was last used needs to be submitted.

At the moment, I am currently without a cellphone, which has caused a great deal of inconvenience, as I rely on it on a daily basis, in my field of work.

I will be taking this complaint to my attorney and placing this official complaint on HELLOPETER.

Shari-yenta Bowman Credit Controller Financial Service Credit Control-NCR

Tel: + 27 ********** Email: ********** Website: www.lifehealthcare.co.za

From: Cell-c C Surance ********** Sent: Tuesday, 27 March 2018 09:12 To: Bowman,Shari-Yenta ********** Subject: [Ticket ID: 360053] FW: Acc No. ********** 90 -Invoice file resend- Shari-yenta Bowmans - ********** 099089

Dear Bowman,Shari-Yenta, Thank you for your email.

Kindly note that your ticket number as indicated below will be attended to within 24 business hours.

Kind regards

Support Team

Call Centre: **********

Ticket ID: 360053 Subject: FW: Acc No. ********** 90 -Invoice file resend- Shari-yenta Bowmans - ********** 099089 Priority: Medium Status: Open

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply27 Mar 2018, 15:28
Official

Hello morrellb

Thank you for contacting us.

I ma sorry that you received poor service during your claims process.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

SB
Shari-yenta Bowman's update28 Mar 2018, 11:31
Reviewer Update
Good day Lynne Lawrence Hope all is well . Thank you for getting back to me , my problem is that I have been pay this policy for 17months and just because my contract sim was not in the phone at the time my bag got ****** am been told that my claim will not be paid . I was even will to pay the excess amount that I was given to by the consultation from Wwas . I do feel this is unfair as I have never claimed from this policy the Manager from Wwas Terrenc had a very bad attitude towards my situation I have been a loyal customer to Cell C and they also told me that they don’t understand why the sim has to be an issue as the phones was insured . I feel that we as customers are being ****** as we pay for something that we cannot make any use . Finrite was the underwrites at the time I took out my contract I have a another policy with them which I have claim before and I was never asked or told they have never given me so much trouble on my claim now because Wwas is the underwrites am having issues with my claim I spoke to Tebogo at Finrite and he also said to me that he does not understand why the sim is such a big deal as the phones are insured Lynne will you kindly assist me in this matter as in is inconveniencing me at my work place at I need my phones for my clients to call me . Regards . Shari-yenta Bowman .