Bad Service no customer care

On the 30th of October I phone Hollard to log a complaint. I was assisted and given a reference and I was told to email the copy of my ID. I immediately email it and 2 days later I made a follow up call, I was told they haven’t received anything. I had to resent my ID four times and only the 4th time that I was told their emails are not working meanwhile I was made to look like a stupid because each time I phone their customer care helpline I will be told “we are still waiting for your ID” 2 weeks later they sent a courier to collect the phone. 3 days later I phoned again doing a follow up and I was told I will get an sms inform me whether they will repair or replace the phone. A week later I made another call since I never got any sms from them only then I was told that they can’t fix my phone instead they are going to make a payment into my bank account that was on Monday the 11th Dec now. Today the 15th I did a follow up, to my surprise I was told to wait for 72 hours for the payment, and according to my calculations 72 hrs was over. It is then they told me their 72 hrs is 8 working hours per day excluding weekends, meaning it’s 9 days to be exact, I can’t believe this! Meanwhile no one from their offices bothered to call or sms yet when they want you to buy their product they harass you with phone calls and sms. This is very disgusting. I am cancelling my other policies with them. I am through with them. Am done!