Bad service/lack of communication

<p>I lost my phone and reported it last week and had an insurance with Game Hollard insurance,Finrite.Last week Friday i received an sms that my claim was approved and my device will be delivered within 3-4 working day.Prior to that i received a call from a cosultant asking for my delivery adress for delivery and confirmed they will be sending same HUAWEI but to my suprise when i called today to enquire i am told that they don't have it and whether i will prefer to have a J1.Firstly no one bothered to call and tell me that they dont have stock so that i can decide my options instead they wait for me to call and enquire about my delivery and have to wait for another 3-4 working day that is unacceptable.</p> <p> </p> <p>I need a phone asap and i think i have waited long enough but to wait for another weekend to pass it's not an option.I will take that J1 GALAXY MINI they must deliver latest Friday not next week.</p>