Bad service: How far **** underwritten by Hollard would go to reject a valid claim

<div>On the 16 Feb, I was driving from work at Main road and it was dark. I was driving 60KH. I drove over a stone and the stone damaged the oil holder, then the oil leaked on the engine and damaged the engine. I couldn't drive the vehicle after the incident I had to phone BMW for assistant</div><div>&nbsp;BMW instructed their tow truck and mechanic to help me</div><div>&nbsp;</div><div>&nbsp;The next day I had to submit my claim to the insurance which I did. The insurance then requested for quotation, BMW email me the quotation then Insurance immediately said they are not going to approve it as the quotation said Service. BMW had to advise the insurance that all their quotation says service because they come from service department. BMW even emailed the insurer all my service history showing that my car never missed service.</div><div>&nbsp;</div><div>Regarding my courtesy car I was told I will not get a courtesy car until they approve the claim. I had to ask them for my insurance contract also regarding my courtesy car I was allocated 10 days but the contract stipulates 30days. This was clear from the day they received the quotation that they didn't want to pay for my claim.</div><div>&nbsp;</div><div>The assessor went to BMW and BMW advised them that this kind of accident do happen because they had 3 cars which had the same problem and the insurance approved them.</div><div>&nbsp;</div><div>The assessor phoned BMW to remove my car engine without even contacting me I was notified by BMW regarding this.</div><div>&nbsp;</div><div>I am concerned at the length this insurance will go not pay the claim. I have never changed insurance and I have been with them for 3 years and never skipped payment or not pay them.</div><div>&nbsp;</div><div>I have been advised they are giving me another 10 days for the courtesy car. It shows how far ****** underwritten by Hollard would go to reject a valid claim.</div>