BAD service Hollard

<p>Good day, One of the sales agents was selling insurance for Hollard life policy cover and it sounded very good everything was taken down gave them my banking details, they started to deduct the payment as we agreed, after the joining Hollard i was expecting to receive sms,email or receive a letter form the post however that did not happen, i went to the branch office in Germiston Golden walk to check why I’m i not receiving any correspondence as i did not even receive a policy number and when i got there i was asked for policy number, advised them that i did not receive it and then i gave them my ID, which then i was told they are not picking up anything with that ID number and that for me sounded very strange i must say, i showed the lady at the office the sms confirming the monthly deduction and with that reference as well she could not pick up anything, ok i left to the bank to get the statement of account and the following day i went to the branch office in Benoni spoke to a rude lady( FORGOT HER NAME) told her the whole story and even showed her sms and the bank statement. Again she asked for policy number told her i was not sent one and given her my ID number and she also advised that she cannot pick up any information with my ID and she told me there is nothing she could do, i asked the lady to call the Complaints call centre and she did, explained again to the lady and she said she will investigate, she took my contact number and my ID but never called me till today i only received an sms in May after i have stopped the debit order telling me I have missed the payment.... ********** 678</p> <p> </p>