Bad Service from the payment department

You guys are the worst services provider ever. You advertise that you pay out claims within 24 hours but you lie. My claim has been authorized since last week yet you still haven't paid. You guys are inconsiderate especially on a time like this. When you call the call center they tell us the will escalate the whole time but nothing happens. I regret taking a policy with you guys. I will however log a complaint and take this further. My policy number is POLICY NO : ********** 9 / REF ********** 620