Bad service from Holland insurance

My Ford Ranger 3.2 caught fire unexpectedly in my Garage on the 1st of June 2021. Up until today we could not get any answers from Commrisk Insurance Brokers insured by Hollard. The Forensic assessor were here on 03/06/2021 and he assured as that they will receive his report on the 4th of June 2021. Then My Broker came back and asked for the service records that i've send to him on the Wednesday 9th of June 2021. On the 10th they've asked for the service records after the service plan expired. I've send that to him on the same day. We have phoned him and he said he would let us know before 16;00 on the 11th of June 2021. He did not come back to us. Again this morning on the 14th of June 2021 we had to contact him for answers that he could still not give us. I would really not recommend Hollard Insurance after this experience that was very devastating to all of us here. You walk straight into the house from my garage. The Manager of the Estate and his Helper were on the scene quickly and they've manage to pull the still burning Ford out of the Garage. At this moment the assessor from Hollard Has not been here and for that reason my burned out Ford is still standing in my driveway and the Estate is complaining about it.