bad service for Insurance household claim

I was claiming for household insurance because My house was broken into on the 24th June 2014. I sent through claim and did not get joy from it. It took them 5 <br> months to eventually approve my claim. Actually not all the items claimed for were approved their reason there was no proof of ownership but the things were ****** from my house and no where it states that in the policy. To cut long story short a claim was eventually approved for a cash card and they were to replace the appliance like TV but up until this day I haven't received my appliances. Their supplier tells me they need to get authorization to deliver and to this day I haven't received my stuff. The incident happened in joburg but now I relocated to mpumalanga , it funny that they approved end November and card was courier to me in mpumalanga and now they can't do it for appliances. This is just not right I had to escalate to manager for approval , so frankly I am tired I just want my things. Imagine how it feels when your full claim is not considered and only part was approved , i ended up agreeing to it bcoz was tired to argue now they can't even keep to their end of the bargain. Its not acceptable at all.